• All the refund would only be done as store credit voucher, strictly no cash refund is allowed.
• Sale item are strictly non-returnable.
• Return/Exchange must be done within 7 working days upon receiving your order.
• Items must be returned in original condition: unaltered, unworn, unwashed and with BLUEKY price tags.
• Purchase of intimates, accessories, and bags are final and cannot be returned.
• All of the product might vary slightly from the pictures due to lighting conditions, or variances in computer screen calibration and different tech device specifications. Please kindly allow 20% of this colour variance. Request for return as defect item due to this reason will be rejected.
• Kindly note that all online orders placed with the usage of store credits voucher will not be eligible for further returns/exchanges.
• For hygienic purposes, accessories, lingerie products are non-returnable.
• If your order is missing items or contains incorrect items, please contact customer service within 5 days of receiving your order.
• You are responsible for all the shipping cost of returned/exchanged item.
• Delivery fees to return/exchange your order, if any, will not be refunded.
• Kindly retain all proof of mailing until an acknowledgement has been sent.
For any questions kindly WhatsApp us +6018-7904749 or email us [email protected].